Privacy policy
Effective Date: July 13, 2026
Hello Hands LLC ("Company," "we," "us," or "our") operates the website jawrelieflab.com and the subdomain go.jawrelieflab.com (together, the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Information Collected Automatically (jawrelieflab.com and go.jawrelieflab.com)
When you visit our Site, we and our third-party service providers automatically collect certain information through cookies and similar tracking technologies, including:
- IP address and approximate geographic location
- Browser type and device information
- Pages visited, time spent on pages, and referring/exit pages
- Interactions with ads and site content
We use the following tools to collect this information:
- Google Analytics — to understand how visitors use our Site
- Meta Pixel (on go.jawrelieflab.com) — to measure and improve the performance of our advertising on Meta platforms (Facebook/Instagram), and to show you relevant ads
b. Information You Provide (go.jawrelieflab.com booking forms)
When you fill out a form on go.jawrelieflab.com to book a call or request more information, we collect:
- Name
- Email address
- Phone number
- Information about your TMJ/jaw pain history, including how long you have experienced symptoms
- Information about prior spending on treatments or solutions related to your jaw pain
We collect health-related details (such as how long you've dealt with TMJ issues) only because you choose to share them with us in order to receive relevant information or a consultation. We treat this information as sensitive and limit its use to the purposes described in this policy.
2. How We Use Your Information
We use the information we collect to:
We collect health-related details (such as how long you've dealt with TMJ issues) only because you choose to share them with us in order to receive relevant information or a consultation. We treat this information as sensitive and limit its use to the purposes described in this policy.
- Respond to your inquiries and schedule consultation calls
- Understand your needs so we can tailor the information and offers we share with you
- Operate, maintain, and improve the Site
- Measure and improve our advertising campaigns
- Send marketing communications, where you have consented to receive them
- Comply with legal obligations and enforce our terms
We do not use the health-related information you provide for any purpose other than responding to your inquiry and providing the services you requested.
3. Cookies and Tracking Technologies
Cookies are small text files placed on your device. We use cookies and similar technologies (like the Meta Pixel) for analytics and advertising purposes as described above.
You can control cookies through your browser settings, including blocking or deleting them. Note that disabling cookies may affect how the Site functions. Where required by law, we will request your consent before placing non-essential cookies.
4. How We Share Your Information
We do not sell your personal information for money. We do share information with:
- Service providers who help us operate the Site, process bookings, host data, or send communications on our behalf
- Google and Meta, who receive information via analytics and pixel tracking, and who may use it consistent with their own privacy policies, including for advertising purposes
- Legal and safety purposes, if required by law, subpoena, or to protect the rights, property, or safety of the Company, our users, or others
- Business transfers, if we are involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction
Because we use tools like the Meta Pixel to support advertising, this sharing may be considered a "sale" or "share" of personal information under some state privacy laws (see Section 6).
The sharing described in this section applies to website browsing, analytics, and advertising data only. It does not apply to mobile phone numbers collected through our SMS opt-in, or to text messaging consent data. Those are never shared with Google, Meta, or any other third party for marketing or promotional purposes. See Section 11.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiries, and comply with legal obligations. Automatically collected analytics data is generally retained according to the default retention settings of the tools we use (e.g., Google Analytics), unless we configure a different period.
6. Your Privacy Rights
California Residents (CCPA/CPRA)
Depending on where you live and whether our business meets applicable thresholds, you may have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the "sale" or "sharing" of personal information (including for cross-context behavioral advertising)
- Limit the use of sensitive personal information
- Not be discriminated against for exercising these rights
To exercise these rights, contact us at jawrelieflab@gmail.com.
Other U.S. State Residents
If you reside in a state with a comprehensive privacy law, you may have similar rights to access, correct, delete, or opt out of certain processing of your personal information. Contact us using the information below to make a request.
Visitors Outside the United States
Our Site is primarily intended for visitors in the United States, but we recognize we may receive visitors from other countries, including the European Economic Area (EEA) and United Kingdom. If you are located outside the U.S. and believe data protection laws such as the GDPR apply to you, you may have additional rights, including the right to access, correct, delete, or restrict processing of your personal information, and to lodge a complaint with your local data protection authority. Contact us at jawrelieflab@gmail.com to make a request.
7. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links and Services
Our Site may contain links to third-party websites or use third-party services (such as Google Analytics and Meta Pixel). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies:
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. SMS/Text Messaging Program
Jaw Relief Lab, a brand of Hello Hands LLC, operates a non-marketing SMS program for people who opt in through the booking and application forms on go.jawrelieflab.com. If you provide your mobile number and check the consent box on one of those forms, you agree to receive text messages from us about your application, appointment confirmations and reminders, how to prepare for your consultation and what to bring, and replies from our support team. We do not send promotional or marketing text messages through this program.Consent to receive text messages is not a condition of booking a consultation or of purchasing any product or service.Message frequency and rates. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 6 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.Opting out and getting help. You can cancel the SMS service at any time. Just text "STOP" to the +1 929-552-6466. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at jawrelieflab@gmail.com.Carrier liability. Carriers are not liable for delayed or undelivered messages.Your mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.For the full terms governing our SMS program, see our
Terms & Conditions.12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Hello Hands LLC
Email:
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